Alpine Resort Motel welcomes you the Customer, to its website.
If you have complaints about Alpine Resort Motel’s, you can contact our Customer Service team via one of the methods. We will do our very best to help you.Please see Paragraph t the bottom of this page for more information about complaints.
2. Customer or Guest Reviews including further correspondence , and the Rights to User Content
(i) you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the Site;
(ii) such content is accurate and not misleading; and
You agree to indemnify and hold harmless Alpine Resort Motel from and against any liability, damage or loss including legal fees and expenses that Alpine Resort Motel incurs or suffers as a result of any action, inaction or omission by you. If you use the Site for or on behalf of a third-party (“Third-party”), such as a family member or a travelling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. Each customer using the Site for or on behalf of a Third-party agrees to indemnify and hold Alpine Resort Motel harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defence), relating to the Third-party’s or the user’s failure to fulfil any of its obligations as described above. You are at all times bound by the local laws and regulations.
Through the Site, Alpine Resort Motel both provide an online platform through which you can browse different types of lodging and temporary accommodation, including but not necessarily limited to hotels, motels, serviced apartments, B&Bs, rooms for rent, houses, guest houses , apartments etc. (collectively, the Accommodation) and make reservations with such Accommodation Providers.
In case a booking is rejected or cancelled by Alpine Resort Motel and a payment has already been made, you will receive a refund of the total booking value. We also reserve the right to bar or blacklist, users from the Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the Site under any other name or through any other user. See also below for our fraud prevention mechanisms.
In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in Alpine Resort Motel’s sole discretion. Please note that suspected group bookings can also be rejected or cancelled by Alpine Resort Motel, as most Accommodation Providers have specific procedures for group bookings. Contact us for more information. Circumstances such as ongoing renovations, Accommodation booking errors, and specific guest needs can affect the quality of your stay. Be sure to let the Accommodation Providers know of any special requests or requirements you have at check-in. A word about star ratings The Accommodation star ratings are provided for your information only. The star ratings are based on information we have received from our suppliers, including the Accommodations. We do not independently verify star ratings. A star rating is only indicative of the level of comfort you can expect to find in a particular Accommodation, with a higher star rating generally being indicative of a higher level of comfort and amenities. For more detailed information, please check the detailed description on the Site. Please be aware that star ratings can vary greatly on the basis of location, available alternatives, local market conditions, practices or other circumstances. Thus, it is possible that a star rating in one particular country or city is not comparable to the same star rating in another country or city due to such circumstances. Star ratings do not necessarily reflect all the amenities or services that might be available at an Accommodation, and some amenities and features may not be available in every room or at every property with a particular star rating. If there are particular amenities or features that are important to you, please contact our Customer Service and inquire as to the availability of such amenities or features.
2. Use of the Site
Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the Site or frame the Site or any web page or material herein, nor may any entity hyperlink any aspect of the Site in an email for commercial purposes without the express written permission of Alpine Resort Motel.
By making a reservation on the Site, you represent and warrant that you are not covered by any international sanction program.
If and when applicable, you will satisfy all your obligations, tax, withholding or otherwise as required by your country of residence.
3. Prices, Additional Charges.
Alpine Resort Motel, and service providers, may ask you for a Credit card or a cash deposit, upon check in, to cover costs that you may incur while you are staying at their property. You are responsible for any costs that you incur during your stay, and these are costs that are not related to the amount you have already paid , for when you made the booking, through our website. Alpine Resort Motel is not liable for any relocation costs, if you need to change accommodation properties, for any reason.
If you cancel or change your prepaid hotel reservation, but you will be charged the 100% cancellation fee indicated in following paragraphs, for the hotel reservation.
Prepaid Bookings are a reservation for a service to be provided at a later date, and the price is for the ability to use that service at a future date. Our Cancellation Policy at Alpine Resort Motel is 100% non -refundable. Please take out Travel Insurance for any matters that may affect your ability to enjoy your stay.
The full cost of your stay will be non-refundable. You agree to pay any cancellation fees that you incur. Alpine Resort Motel does not permit changes to or cancellations of reservations after they are made.
Payment by Customer
You agree to make payment at the time of booking via a debit to your nominated credit or debit card. The amount charged will be the amount shown on our booking page prior to you clicking the Pay Now button on that page. Upon submitting your booking request, you authorise Alpine Resort Motel, to facilitate the relevant hotel booking, including making payment arrangements with the relevant hotel supplier.
We will try and settle any complaints quickly and fairly and all correspondence should be sent to:
Customer Service: Alpine Resort Motel
1 Nettin Circuit , Jindabyne NSW 2627
Or emailed to: email@example.com